How do I make an appointment?
If you are new to the practice, call us and follow the prompts to leave a message on our New Patient Voicemail. If one of our clinicians has availability, you will receive a call back to gather information and enroll you in our Patient Portal. You will then receive paperwork to complete via the portal. Once this is completed, you will be scheduled to attend for your first appointment.
How do I use the Patient Portal?
Once we have gathered your information via phone call, we will send you an email with a link to our patient portal. This email contains all the information needed to gain access to the portal.
You have 72-hours to set up your portal after we have sent the email. After this time, the link will not work and we will need to send you a new email.
In order to have the best experience on the patient portal, we recommend accessing it via desktop computer rather than on your smartphone. It will also help if you can use Google Chrome as your web browser.
Please read all instructions for use of the portal carefully and follow them step by step.
Once you have set up your username and password, you can access the portal from the following link:
https://intouch4.insynchcs.com
If you do not have a cellphone and you are stuck on the question asking for a "mobile/cell", please enter your home phone number.
Once we have gathered your information via phone call, we will send you an email with a link to our patient portal. This email contains all the information needed to gain access to the portal.
You have 72-hours to set up your portal after we have sent the email. After this time, the link will not work and we will need to send you a new email.
In order to have the best experience on the patient portal, we recommend accessing it via desktop computer rather than on your smartphone. It will also help if you can use Google Chrome as your web browser.
Please read all instructions for use of the portal carefully and follow them step by step.
Once you have set up your username and password, you can access the portal from the following link:
https://intouch4.insynchcs.com
If you do not have a cellphone and you are stuck on the question asking for a "mobile/cell", please enter your home phone number.
What happens when I attend?
For most of our clinicians, appointments are available in person or via telehealth. If you are attending via telehealth/video call, you will be sent a link prior to your appointment to gain access to your appointment. Please choose a quiet, private place for this appointment to take place.
If you are attending an appointment in person at our office, please check in at the window on arrival and you will be seen as soon as your provider is available.
If you are attending an appointment in person at our office, please check in at the window on arrival and you will be seen as soon as your provider is available.
What insurance do you accept?
We accept most major insurance plans, although this varies slightly from clinician to clinician. If you have any questions about whether your insurance will be accepted, or about your copay, please call us and we will be happy to help.
How many appointments will I have?
This is different from person to person. Some people benefit from relatively few appointments, while others attend for longer. If you have concerns about this, you will be able to discuss this with your clinician after they have completed your first session.
What if I can't make it to a scheduled appointment?
We know that life sometimes gets in the way of the best laid plans. If you can't make it to an appointment, please call us to let us know with as much notice as possible. If you have an appointment and you do not call to cancel, there is a charge. Our full cancellation policy will be discussed with you at your first appointment.
What is a neuropsychology assessment?
Neuropsychological assessments are often carried out in order to try to answer questions about changes to your thinking skills, or cognitive abilities. These might include difficulties with memory, attention/concentration, language, or problem solving, among other possibilities. These kinds of changes can be caused by many different things, including brain injury or certain kinds of health condition. Assessment of this kind can help you, your family and your medical doctors to better understand the difficulties you may be experiencing, and can help to direct rehabilitation strategies and treatments.
If you have been referred to our practice for neuropsychological assessment, the process involved in testing will be discussed with you in detail during your first appointment.
If you have been referred to our practice for neuropsychological assessment, the process involved in testing will be discussed with you in detail during your first appointment.
